Our Values

No bullshit. We speak plainly, set clear expectations, and act with integrity in all interactions with clients, candidates, and colleagues.

Relationships matter. We focus on understanding people, not just placements, and approach every interaction with empathy and care.

We embrace innovation, technology, and modern ways of working to continuously improve outcomes for clients and candidates.

We own our work and results, delivering on promises and standing by our decisions and advice.

We work selectively, prioritising depth and value over high-volume transactions to achieve better long-term outcomes.

We don’t take ourselves too seriously. We want Refactor. to feel fresh, approachable, and authentically “us” — light-hearted where appropriate, but always professional where it counts.